Refund Policy | Pracxa

At a glance

Understand your responsibilities, your information and the choices available to you. Contact us if you need clarification.

Credit-based refunds, without a fixed request window

There is no fixed number of days within which a refund must be requested. Refund review is based on the eligible paid-credit balance and credit usage when the request is raised, together with the amount paid for the purchase under review. Submitting a request does not automatically approve or process a refund.

How the refund amount is calculated

The refund is the amount paid for the purchase under review minus the value of credits consumed from that purchase. Consumed credits are valued at the equivalent monthly-plan rate applicable when the refund request is raised. The monthly credit rate is the monthly plan price divided by its included credits. The refund cannot be less than zero or greater than the amount paid.

Annual plans use monthly-plan valuation

Purchasing an annual plan does not preserve its discounted per-credit rate for a refund calculation. Credit usage is recalculated using the equivalent monthly plan, even if the refund is requested soon after purchase. The calculation is credit-based, not a day-by-day refund of the subscription period.

Example: annual purchase

An annual purchase costs ₹10,000 and provides 12,000 credits. At the time of the refund request, the equivalent monthly plan costs ₹1,000 for 1,000 credits, so usage is valued at ₹1 per credit. If 2,000 credits have been consumed, the refund is ₹10,000 − (2,000 × ₹1) = ₹8,000. These figures illustrate the method and are not current Pracxa prices.

Eligible balance and usage review

We review the credit ledger and payment records to identify the purchase, its remaining eligible paid credits and the credits consumed from it. A displayed wallet total may combine different purchases or promotional credits and is not by itself the refund amount. Promotional or complimentary credits have no cash refund value. The same purchase cannot be refunded more than once.

Credit packs and billing corrections

For separately purchased credit packs, we review the remaining paid credits against the purchase records and the applicable purchase-specific credit rate. The monthly-plan usage calculation above applies to subscription plans. Duplicate charges, incorrect deductions and other billing errors are investigated separately, with appropriate corrections or refunds after verification.

How to request a refund

Email support@pracxa.com from the registered institute email address. Include the institute name, transaction or order reference, the purchase you want reviewed and the reason for your request. Do not send passwords, access tokens or full payment-card details. We may ask for information needed to verify the account and reconcile the credit ledger.

Review and payment method

Pracxa will review the request and explain the eligible balance, monthly-plan rate where applicable, usage deductions and proposed refund amount before processing. Approved refunds are returned through the original payment method where supported. Payment-provider and bank processing can affect when the amount reaches your account.

Cancellation and data deletion are separate

A refund request does not itself cancel future renewals, close an account or delete assessment data. Contact support about subscription cancellation and follow the User Data Deletion instructions for deletion requests. Any approved refund requires the associated refunded credit entitlement to be adjusted so that it cannot also be used.

Your rights and contact

This policy does not exclude rights or remedies that cannot lawfully be excluded, including those applicable to deficient services or incorrect charges. For questions or billing disputes, contact PRACXA (OPC) PRIVATE LIMITED at support@pracxa.com.