PRACXAStart with the exam rules
Before reviewing an incident, check the rules candidates were given. Know which controls were enabled and what candidates were told about camera or screen recording. Apply the same review process to everyone. An alert should start a review, not decide the outcome by itself. Your organisation should have a clear way to record decisions and handle questions from candidates.
Open the attempt and timeline
Find the candidate attempt in exam monitoring and review its status, progress and security events. Check the time of the event and look for nearby connection problems or interruptions. A tab change, camera interruption or disconnected session may need explanation. Do not assume that two events occurring close together prove misconduct. Read the attempt history before deciding which evidence to open.
Check the available evidence
Open the relevant snapshots, camera recordings or screen recordings captured for that exam. Live camera viewing is different from reviewing saved files. Evidence is only available when capture was enabled and the file was recorded and uploaded successfully. If a file is missing or cannot be played, record that limitation instead of treating the absence as evidence against the candidate. Avoid sharing recordings with people who do not need them for the review.
Record a reasoned decision
Compare what you can actually see with the exam policy. Where appropriate, ask for an explanation and consider any technical interruption. Use only the actions allowed by your role and the current attempt state. Keep a brief record of the evidence checked and the reason for the decision. Browser safeguards cannot prevent or detect every off-device action, so do not describe them as proof that an exam was completely free of misconduct. Finish any required answer marking separately before releasing a final result.
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